dispatcher

The City of Mentor’s Safety Forces Communication Center is a designated 24-hour PSAP.

A PSAP is a Public Safety Answering Point where 9-1-1 calls are received and/or dispatched. It is a facility equipped and staffed to receive emergency calls requesting police, fire, emergency medical, and other public safety services via telephone and other communication devices. Mentor’s Communication Center is a primary PSAP at which emergency calls are not only first answered and triaged, but also the point from which calls are dispatched.

9-1-1 lines are reserved for emergency calls to report a crime in progress, or fire, or request an ambulance. In essence, the normal use of 9-1-1 to access emergency services is generally reserved for those situations when the response by such services is immediately needed because of a life or death situation. In nearly every case, the caller should expect to be asked the location of the emergency, their call back number as well as the nature of the emergency. This scenario allows the telecommunications officer to confirm the information that may be displayed with the call as well as determine the appropriate priority and response needs of the caller. Using 9-1-1 for non-emergency calls may delay the arrival of help for people caught in actual life or death emergencies.

For Police / Non-Life-Threatening Emergencies, call (440) 255-1234

For Fire or medical non-life-threatening emergencies call (440)255-1212

911

Examples of an emergency:

  • Any Serious medical problem (chest pains, seizures, bleeding, choking)
  • Any type of fire or smoke (business, car, home)
  • Any life threatening situation (fights, people with weapons, etc.)
  • Traffic accidents with injuries
  • Crimes in progress (someone breaking into your home or neighbor’s home)

9-1-1 is NOT to be used for questions regarding power outages, directory assistance, weather forecast, phone repair, or cable repair

  • Remain Calm
  • Listen to Dispatcher
  • Answer all Questions
  • Stay on the Line
  • Follow Directions
  • The location where assistance is needed
  • Your name and the phone number you are calling from
  • The nature of the emergency
  • Remain Calm-we need to be able to understand where help is needed
  • Always listen to the dispatcher
  • Help is already on the way while you are answering the dispatcher’s questions
  • Information is entered into the computer and dispatched to the proper units
  • Remain on the line until you are told to hang up. The dispatcher may need more information to give you futher instruction while help is on the way
  • Be familiar with your area. We can’t help you if you do not know where you are.
  • NEVER intervene in a crime in progress
  • Property damage accidents (fender benders)
  • Break into a vehicle (when suspect is gone)
  • Theft of property (when suspect is gone)
  • Vandalism (when suspect is gone)
  • Panhandlers
  • Intoxicated persons who are not disorderly
  • Cars blocking streets, alleys, or sidewalks
  • Loud party or dogs barking
  • Harassment by phone, internet, or text message

Additional Info

City Hall: (440) 255-1100
Police Administration: (440) 974-5760
Fire Administration: (440) 974-5765
Police Records Department: (440) 974-5762
Municipal Court: (440) 974-5744
City Jail: (440)974-5757
Public Works Department: (440) 974-5780
Parks Department: (440) 974-5720
Mentor Channel: (440) 974-5794
Ice Skating Arena: (440) 974-5795
Detective Bureau: (440) 974-5763
City Prosecutor: (440) 974-5752

Important: These phone numbers connect to Mentor Safety Forces Communications Center after hours and on the weekends. Dispatchers will not provide non-emergency phone numbers or look up information in the phone book for residents.

Information 4-1-1 (can be dialed from any cell phone)
Poison Control (800) 222-1222
Crisis Hotline (440) 357-7300
CEI (888) LIGHTSS
East Ohio Gas Co. (216) 736-6650
AT&T Repair (800) 572-4545
Lake County Sheriff (440) 354-3434
Ohio State Patrol (440) 354-3233
Health Department (440) 350-2543
Dog Warden (440) 350-2640
Council on Aging (440) 205-8111