All persons earning income in the City, and businesses and residents with taxable income, are required to pay a 2% Municipal Income Tax. The monies collected from the income tax make up over 66% of the City’s annual operating budget. The income tax is essential for the continuation of every service provided to members of the community. These critical services include: fire rescue and emergency medical assistance, police, road and bridge maintenance, snow and ice control, building safety inspections, rental home inspections and numerous support services.

Mentor residents are granted 100% credit for municipal income tax paid to other communities up to 2%. Residents owing tax, other than the tax withheld, must make quarterly tax payments and file an annual municipal income tax return.

In 2008, Mentor City Council passed an ordinance requiring that everyone with earned income must file a Municipal Income Tax Return. Those that are exempt from the mandatory filing must file an exemption form. These include: senior citizens who are retired and receive only a pension. They must file an exemption to show that there are no earned wages; this is a one time filing requirement. Other reasons to file an exemption: you receive social security benefits, you are in the Armed Forces, or you are under the age of 18 and expect a refund.

To discuss a tax matter, or request assistance with your Municipal Tax Return call the Regional Income Tax Agency (RITA) at 800-860-RITA (7482). If you have general questions, you can also call Mentor’s Finance Department, weekdays from 8 a.m. to 5 p.m., at (440) 255-1100 x 1512; ask for Laurel Byers.


RITA maintains a local office on the First Floor of the Mentor Municipal Center, with hours limited to Tuesday and Thursday from 8:30 a.m. to 1 p.m. and 1:30 to 5:00 p.m. No appointment is necessary.

PLEASE NOTE: Effective March 14, 2020, RITA has suspended all in-person tax assistance as a result of recommendation by the Ohio Department of Health. Please contact RITA at for additional information or assistance. 

Municipal & state tax deadlines have been extended to July 15, 2020. For information about tax assistance and extended Call Center hours CLICK HERE.