As of 9:00 AM; 6,600 CEI customers were still without power due to Tuesday’s winter storm.
At this point in the restoration process, each repair restores a smaller number of customers – less than 10 on average – so it is extremely important that each customer reports their outage (if they have not done so) as CEI may not be aware of it. Outages can be reported by calling 1-888-LIGHTSS (544-4877) or through FirstEnergy’s Storm Center.
Customers who receive overhead electric service are also reminded that if damage occurs to their home’s exterior electrical system, that FirstEnergy is responsible for the service drop (the wires running from the utility pole to the home) and the electric meter. The property owner is responsible for other components including the house pipe and meter base. As FirstEnergy does not own this equipment, crews do not carry materials to make these types of repairs. At times, power may only be restored to a customer’s property after they (or their private contractor) perform repairs to the damaged house pipe and meter base.
CEI will continue transmission line and equipment inspections via helicopter today.
Additional information will be posted when it is provided by FirstEnergy.